Frequently Asked Questions (FAQ)

An eSIM (embedded SIM) is a digital SIM built into your smartphone. You can use mobile service by simply scanning a QR code—no need to swap a physical SIM card.

Xiao Long eSIM is available in 130+ countries and regions worldwide. Our Global Plan covers 120–130+ countries/regions. We also offer regional plans (Asia, Europe, Middle East, etc.) that work across multiple countries/regions. For details, please check the shop page.

We support multiple payment methods, including the world’s largest payment service, PayPal (credit card/debit card), as well as Apple Pay and Google Pay. All of these are widely recognized worldwide as safe and convenient payment options.

Within 15 minutes of purchase, we’ll email you your eSIM profile (setup link/QR code). Activate the eSIM after you arrive at your destination to start using it right away.

You can cancel only if the eSIM hasn’t been activated: within 14 days of purchase and unused (the eSIM profile has not been installed and activated). Please note that cancellations and refunds are not available after activation.

1) Purchase a plan and receive the link to your eSIM profile (setup link/QR code, etc.). 2) Open the link, tap the setup link, or scan the QR code with your phone’s camera, then follow the prompts to add the eSIM. 3) At your destination, activate the eSIM and turn on roaming to start using it. For details, see the User Guide.

It’s a new eSIM installation method available on iOS (iPhone) 17.4 and Android 10 or later. Instead of scanning a QR code, you can automatically install the eSIM by simply tapping the link in the email. It’s easier and more reliable.

Yes, tethering is available on all plans. You can share your internet connection with multiple devices.

Depending on your phone model, you can install multiple eSIMs and switch between them. The number of eSIMs that can be active at the same time varies by device model and the country/region it was sold in, so please check your device specifications on the official website.

Yes, 5G is available in supported areas. Your smartphone must support 5G.

No. This eSIM is data-only. If you need voice calls, please use internet calling apps such as LINE or WhatsApp.

With the China Mainland plan, no VPN is needed—you can use services like Google and LINE as usual. In other regions, you can typically use the service without a VPN as well.

With our plans labeled “1-day pass” or “use-up,” you can keep using data at 128 kbps–512 kbps (about old 2G speeds or slightly faster) with unlimited access even after you’ve used your allotted data allowance. That’s fast enough for things like text-based SNS messages and light web browsing. Your allowance resets 24 hours after you start using it (when actual usage begins). Also, with the 10GB plan, additional data may be added in stages depending on the country or region. On the other hand, plans that are not labeled “1-day pass” or “use-up” will stop working once you’ve used up the data, so please be careful.

nonhkip stands for “Non Hong Kong IP.” Our eSIMs basically use Hong Kong as the exit, but Hong Kong has multiple geographic restrictions on internet traffic. In particular, when you use a Hong Kong-exit eSIM (including physical SIMs), access to video apps like TikTok, social media apps like Facebook, AI services like ChatGPT, and other applications may be blocked. So if you want to avoid these geographic restrictions, we recommend choosing a plan labeled nonhkip. However, nonhkip plans are usually slightly more expensive than the standard Hong Kong-exit version, so please decide whether the price difference is worth paying to avoid those restrictions. Also, the Android version of TikTok checks the SIM/eSIM region in addition to the IP address. Since our eSIM is from China Mobile Hong Kong, you can’t use TikTok. If your device has an eSIM or physical SIM from a region other than mainland China or Hong Kong, you can access TikTok without issues (note: TikTok Web works, but to use the app, an active physical SIM card (non-Hong Kong/non-China) must be enabled on the user’s phone).

You can check mobile data usage in your phone’s settings. You can also view your usage from the notes in your account page on our site, or via the setup link in the email > Check Usage.