1 Overview
Little Dragon Tech Co., Limited (hereinafter referred to as “we” or “our company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (hereinafter referred to as “this Policy”) describes how we collect, use, and protect your personal information in the Xiao Long eSIM service (hereinafter referred to as “this Service”) that we provide.
This Policy complies with the EU General Data Protection Regulation (GDPR), the Act on the Protection of Personal Information, and other applicable personal information protection laws and regulations.
We properly manage your personal information and strive to prevent unauthorized access, loss, destruction, alteration, or leakage.
2 Information We Collect
We may collect the following types of information when providing this Service.
Information provided directly by you
- Name, email address
- Payment information (credit card information is processed by third-party payment providers)
- Inquiry details
- Account registration information
Automatically collected information
- IP address, browser type, operating system
- Device information (device type, identifier)
- Website usage (access logs, pages viewed)
- Cookie information
Information related to communication services
- IMSI (International Mobile Subscriber Identity)
- MSISDN (phone number)
- EID (eSIM identifier)
- Data usage, connected network information
3 Purpose of Use
The personal information collected will be used for the following purposes.
Service Provision
Issuance of eSIM profiles, management of data plans, provision of customer support
Payment Processing
Processing payments for purchases, issuing invoices, processing refunds
Support
Responding to inquiries, resolving technical issues
Service Improvement
Improving service quality, developing new features, analyzing usage
Security
Preventing unauthorized use, maintaining security, complying with laws and regulations
Notifications
Delivering important service notifications, promotional information (with consent)
4 Sharing with Third Parties
We will not provide your personal information to third parties except in the following cases.
- Communication Partners: We share technical identification information with partner telecommunication carriers to the extent necessary for providing eSIM services.
- Payment Providers: We share necessary information with PayPal and credit card payment providers for payment processing.
- Legal Requests: When there is a request based on laws and regulations, a court order, or a legitimate request from law enforcement agencies.
- Your Consent: When we have obtained your explicit consent.
5 Cookies and Tracking
Our website uses the following types of cookies.
Essential Cookies
These cookies are necessary to provide the basic functions of the website. They cannot be disabled.
Analytics Cookies
These cookies help us analyze website usage and improve our services. They are used based on your consent.
Marketing Cookies
These cookies are used to display advertisements based on your interests. They are used based on your consent.
You can control the acceptance of cookies by changing your browser settings. However, if you disable essential cookies, some functions of the website may not work correctly.
6 Data Retention Period
Your personal information will be stored for the period necessary for service provision and for the period stipulated by law.
Account Information
During the period your account is active + up to 3 years after deletion
Transaction Information
Up to 7 years after transaction completion, based on legal requirements
Communication Logs
Up to 1 year after service use ends
Inquiry Records
Up to 2 years after resolution
7 Security
We implement the following security measures to protect your personal information.
SSL/TLS Encryption
All communications are protected by SSL/TLS encryption.
Data Encryption
Stored data is protected by encryption technology.
Access Control
Access to personal information is limited to personnel who require it for business purposes.
Regular Audits
We regularly audit and evaluate the effectiveness of our security measures.
8 Your Rights
You have the following rights regarding your personal information.
If you wish to exercise the above rights, please contact us at support@xiaolongesim.com. We will verify your identity and respond within a reasonable period.
9 Use by Minors
This Service is intended for customers aged 18 and over. If a person under 18 uses this Service, parental consent is required.
If we discover that we have unintentionally collected personal information from a person under 18, we will promptly delete such information.
10 International Data Transfers
As we provide services globally, your personal information may be transferred to countries other than your country of residence. In such cases, we will implement appropriate safeguards and transfer data in compliance with applicable laws and regulations.
For customers within the EU/EEA, personal data transferred outside the region will be done so based on Standard Contractual Clauses (SCCs) or other appropriate safeguards.
11 Changes to This Policy
We may update this Policy from time to time in response to changes in laws and regulations or service modifications. In the event of significant changes, we will notify you via our website or email.
By continuing to use this Service after changes have been made, you are deemed to have agreed to the revised Policy. The latest Policy can always be found on this page.
12 Contact Us
For questions regarding this Policy or inquiries about personal information, please contact us using the following methods.
Data Controller
Little Dragon Tech Co., Limited
Privacy Other Inquiries
cs@xiaolongesim.com
